An RSVP isn't showing up
What to check if a guest says they've responded but you can't see it.
If a guest believes they've submitted an RSVP but it isn't appearing on your dashboard, here's how to track down what happened.
1. Confirm they used the correct invite link
RSVPs are tied to a specific event. If a guest used an old link, a link from a different event, or a link shared by someone else, their response may have been recorded against the wrong event - or not at all.
2. Refresh your guest list
RSVP statuses update on your dashboard as guests respond. If you had the page open while the guest was responding, refresh to pull the latest statuses.
3. Check whether they completed the form
If your event collects extra details such as dietary requirements, meal choice, or plus-one information, ask the guest to confirm they reached the final confirmation step of the RSVP form rather than closing the page partway through.
4. Update the RSVP yourself
You don't have to wait for the guest to re-submit. Open your event's guest list, click on the guest's name to open their details, and use the Update RSVP buttons in the panel to mark them as Attending, Maybe, or Declined on their behalf. The change takes effect immediately on your dashboard.
If none of the above explains the issue, ask the guest to try submitting again from your event's invite link, then check your guest list after a minute or two.
If the issue continues, contact support with the guest's name, email address, and event name so we can look into it.
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